Volunteer FAQs

Thank you for donating your time to the North Texas Food Bank. Our FAQs are categorized by volunteer opportunity. See the general FAQ section first (these apply to everyone) and then scroll down to the questions which apply to your area of interest. If you have additional questions, please send us an email to volunteer@ntfb.org.


General

I submitted an inquiry, now what?
Do I need to sign up to volunteer ahead of time?
What is the minimum age to volunteer?
What should I wear to volunteer?
May I come to NTFB as a court appointed or community restitution volunteer?

I submitted an inquiry, now what?
Your inquiry has been sent to NTFB staff. You will be contacted within 4 business days regarding your submission.

Do I need to sign up to volunteer ahead of time?
Yes. Due to safety precautions, we are only able to accept a limited number of volunteers during each volunteer shift. Please wait to hear back from our staff on availability before attending any volunteer shifts. 

What is the minimum age to volunteer?
Minimum age requirements vary by opportunity. Please refer to this question listed under the opportunity that interests you.

May I come to NTFB as a court appointed or community restitution volunteer?
NTFB is not able to verify court-appointed or community restitution service hours. For a list of agencies that do provide this service, please contact the Volunteer Center of North Texas.

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Distribution Center

Where will I go for my Distribution Center shift?
What are Distribution Center shift times?
Do I need to volunteer the entire time period or may I arrive late?
Can this volunteer time count towards my community service hours?

Where should I park?
Is the campus accessible from the DART bus line?
Can I volunteer straight through lunch?
How many volunteer spots are available for each shift?
What is the minimum age to volunteer?
What are the NTFB chaperone requirements for volunteers under 16?
What should I wear to volunteer?

 Where will I go for my Distribution Center shift?
All Distribution Center volunteer shifts will be held at our Cockrell Hill campus, located at 4500 S. Cockrell Hill, Dallas, Texas 75236. 

What are Distribution Center shift times?
Distribution Center shifts are Tuesday-Saturday 9:00-11:30 a.m. and 1-3:30 p.m.   NTFB closes promptly at 3:30 p.m. on Saturdays; please make transportation arrangements accordingly. 

Do I need to volunteer the entire time period or may I arrive late?
In order to maintain maximum efficiency in the Distribution Center, we ask that volunteers arrive promptly at 8:45 a.m. for morning shifts and 12:45 p.m. for afternoon shifts. We also ask that volunteers stay for an entire shift. In some circumstances, exceptions can be made with sufficient notice.

 Can this volunteer time count towards my community service hours?
Yes, the receptionist at the front desk can sign your school/work/faith-based/service team document or can provide you with a North Texas Food Bank community service form after your shift.  If you forget to do this, please follow up with us via email at volunteer@ntfb.org. Please allow 4 business days for our staff to verify your time and respond. 

Where should I park?
At the Cockrell Hill campus, volunteers may park in the front parking lot in a volunteer space. If the parking lot is full, you may park on Shilling Way, the side street north of NTFB.

Is the campus accessible from the DART bus line?
Yes, our Cockrell Hill Distribution Center is accessible via the DART bus line. Please visit dart.org to find the best route to our location. For the Cockrell Hill campus, search Cockrell Hill and Loop 12. 

Can I volunteer straight through lunch?
Because our Distribution Center staff breaks for lunch from 12:00 p.m.-1:00 p.m, volunteers are not permitted on the Distribution Center floor during that time. Due to space limitations as our facility, we recommend volunteers visit the restaurants along Cockrell Hill Road for lunch options.  If you are looking to picnic, there is Pecan Grove Park at 3443 W. Keist Boulevard, Dallas, Texas 75233.  Please contact a Volunteer Coordinator for any additional requests. 

How many volunteer spots are available for each shift?
Capacity for each Distribution Center shift is at approximately 100, but may vary at different times during the year. Shifts are filled on a first-come, first-served basis. 

What is the minimum age to volunteer?
Due to safety precautions, all attendees must be 10 years of age or older.  Any volunteer between the ages of 10-15 must be accompanied by an adult chaperone. 

What are the NTFB chaperone requirements for volunteers under 16?
We require a ratio of 1 adult for every 7 children between 10-15 years of age. 

What should I wear to volunteer?
Distribution Center volunteers are required to wear closed-toe shoes. Volunteers wearing open-toe shoes will not be permitted into the Distribution Center.

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Mobile Pantry

What is the minimum age to volunteer?
What should I wear to volunteer?

What is the minimum age to volunteer?
The minimum age to volunteer at a Food for Families site is 16 years. 

What should I wear to volunteer?
Please wear close-toed shoes and dress comfortably for the weather, as our Mobile Pantry volunteers work primarily outdoors.

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Nutrition Services (Gardening and Nutrition Education)


What is the minimum age to volunteer with Cooking Matters?
The minimum age to volunteer for Cooking Matters is 18 years.

Can I be a volunteer chef for Cooking Matters?
Yes, you can. However, volunteer chefs need to either have a culinary degree, be enrolled at a culinary school, have several years of restaurant experience or be actively working as a chef.

Can I be a volunteer Nutrition Instructor for Cooking Matters?
Yes, you can. However, Nutrition Instructors need to have or be currently working toward a degree in nutrition, food science, dietetics or a related field. Nutrition Instructors may also be working as a Nutritionist or Registered Dietitian.

What should I bring with me to a NTFB Partner Garden?

  • Sunscreen
  • Bug spray
  • Sunglasses
  • Hat/visor
  • Water

Who gets the produce gleaned from a NTFB Partner Garden?
Select NTFB Partner Agencies receive this produce and provide it to their clients.

What is the minimum age to volunteer with a NTFB ?
Children must be at least 10 to volunteer, and all minors should be accompanied by an adult.  There should be at least one adult for every three minors.

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Administrative Projects


What is the minimum age to volunteer?

The minimum age to volunteer as an administrative volunteer is 16 years.

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Special Events


What is the minimum age to volunteer?
The minimum age to volunteer for NTFB Special Events can vary by event, but generally all Special Event volunteers must be 16 or older. The specific age requirement for each event will be listed in the volunteer recruitment.  

What should I wear to volunteer for a Special Event?
Special Events volunteers are required to wear closed-toe shoes and weather appropriate attire. In some cases, NTFB may provide a branded t-shirt to wear. 

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North Texas Food Bank 4500 S. Cockrell Hill Road Dallas, TX 75236-2028 214.330.1396 (MAP IT)

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