Volunteer FAQs

Thank you for donating your time to the North Texas Food Bank. Our FAQs are categorized by volunteer opportunity. See the general FAQ section first (these apply to everyone) and then scroll down to the questions which apply to your area of interest. If you have additional questions, please send us an email to volunteer@ntfb.org.

General
Distribution Center
Food for Families
Cooking Matters
Social Services Outreach
Administrative Projects
Special Events
Community Garden


General

I submitted an inquiry, now what?
Do I need to sign up to volunteer ahead of time?
What is the minimum age to volunteer?
What should I wear to volunteer?
May I come to NTFB as a court appointed or community restitution volunteer?

I submitted an inquiry, now what?
Your inquiry has been sent to the NTFB contact responsible for scheduling your opportunity of interest. You will be contacted within four business days regarding your submission.

Do I need to sign up to volunteer ahead of time?
Yes. You must have a schedule confirmation from an NTFB staff member. Due to scheduling capacity, we are unable to accommodate walk-in volunteers.

What is the minimum age to volunteer?
Minimum age requirements vary by opportunity. Please refer to this question listed under the opportunity that interests you.

What should I wear to volunteer?
Attire requirements vary by opportunity. Please refer to this question listed under the opportunity that interests you. Not all opportunities have attire requirements.

May I come to NTFB as a court appointed or community restitution volunteer?
NTFB is not able to verify court-appointed or community restitution service hours. For a list of agencies that do provide this service, please contact the Volunteer Center of North Texas.

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Distribution Center

There are two NTFB distribution centers. Where will I go?
What are distribution center shift times?
Do I need to volunteer the entire time period or may I arrive late?
Where are the distribution centers located?
Can this volunteer time count towards my community service hours?

Where should I park?
Are both campuses accessible from the DART bus line?
Can I volunteer straight through lunch?
How many volunteer spots are available for each shift?
What is the minimum age to volunteer?
What are the NTFB chaperone requirements for volunteers under 16?
What should I wear to volunteer?

There are two NTFB distribution centers. Where will I go?
Operational needs determine where volunteers are needed most. You or your group leader will receive an email with your assigned location several days before your scheduled shift.

What are distribution center shift times?
Distribution center shifts are Tuesday-Saturday 9:00-11:30 a.m. and 1-3:30 p.m. NOTE: NTFB closes promptly at 4 p.m. on Saturdays. Please make transportation arrangements to be picked up promptly at 4 p.m.

Do I need to volunteer the entire time period or may I arrive late?
In order to maintain maximum efficiency in the distribution center, we ask that volunteers arrive promptly at 8:45 a.m. for morning shifts and 12:45 p.m. for afternoon shifts. We also ask that volunteers stay for an entire shift. In some circumstances, exceptions can be made with sufficient notice.

 Can this volunteer time count towards my community service hours?
Yes,  if you need your volunteer hours confirmed, please ask the Volunteer Coordinator on duty to sign a community service verification form following your shift.  If you forget to do this, please follow up with us via email at volunteer@ntfb.org and allow 3-4 business days for our staff to verify your time and respond.

Where are the distribution centers located?
The Cockrell Hill campus is located at 4500 S. Cockrell Hill Road, Dallas, Texas, 75236. The Dan Morton campus is located at 4202 Dan Morton Drive, Suite 106, Dallas, Texas, 75236. Both locations are in southwest Dallas near the intersection of Cockrell Hill and Loop 12.

Where should I park?

  • At the Cockrell Hill campus, volunteers may park in the front parking lot in a volunteer space. If the parking lot is full, you may park on Shilling Way, the side street north of NTFB.
  • At the Dan Morton campus, volunteers may park in the front parking lot and on the south end of the building.

Are both campuses accessible from the DART bus line?
Both campuses are accessible via the DART bus line. Please visit dart.org to find the best route to our location. For the Cockrell Hill campus, search Cockrell Hill and Loop 12. For the Dan Morton campus, search street address 4202 Dan Morton Drive, Dallas, Texas, 75236.

Can I volunteer straight through lunch?
Our distribution center team breaks for lunch from 12 p.m.-1 p.m. Therefore, volunteers are not permitted on the distribution center floor during that time. You are welcome to bring your lunch or grab a bite at a nearby restaurant. Please make sure to notify a Volunteer Coordinator to check room availability for your group.

How many volunteer spots are available for each shift?
We have a rolling scheduling system. Therefore, the availability for each shift is dependent upon the number of volunteers that have already been confirmed for that shift.

What is the minimum age to volunteer?
The minimum age to volunteer in an NTFB distribution center is 16 years. Volunteers ages 10-15 may volunteer if accompanied by an adult. We require a ratio of 1 adult for every 7 children.

What are the NTFB chaperone requirements for volunteers under 16?
We require a ratio of 1 adult for every 7 children.

What should I wear to volunteer?
Distribution center volunteers are required to wear closed-toe shoes. Volunteers wearing open-toe shoes will not be permitted into the distribution center.

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Food For Families

What is the minimum age to volunteer?
What are the NTFB chaperone requirements for volunteers under 16?
What should I wear to volunteer?

What is the minimum age to volunteer?
The minimum age to volunteer at a Food for Families site is 16 years. Volunteers ages 10-15 may volunteer if accompanied by an adult. We require a ratio of 1 adult for every 7 children.

What are the NTFB chaperone requirements for volunteers under 16?
We require a ratio of 1 adult for every 5-7 children.

What should I wear to volunteer?
Please wear close-toed shoes and dress comfortably for the weather, as our Food for Families volunteers work primarily outdoors.

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Cooking Matters

What is the minimum age to volunteer?
Can I be a volunteer chef?
Can I be a volunteer Nutrition Instructor?

What is the minimum age to volunteer?
The minimum age to volunteer for Cooking Matters is 18 years.

Can I be a volunteer chef?
Yes, you can. However, volunteer chefs need to either have a culinary degree, be enrolled at a culinary school, have several years of restaurant experience or be actively working as a chef.

Can I be a volunteer Nutrition Instructor?
Yes, you can. However, Nutrition Instructors need to have or be currently working toward a degree in nutrition, food science, dietetics or a related field. Nutrition Instructors may also be working as a Nutritionist or Registered Dietitian.

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Social Services Outreach


What is the minimum age to volunteer?

The minimum age to volunteer for the SNAP Outreach Corps is 18 years.

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Administrative Projects


What is the minimum age to volunteer?

The minimum age to volunteer as an administrative volunteer is 16 years.

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Special Events

What is the minimum age to volunteer?
What should I wear to volunteer?

What is the minimum age to volunteer?
The minimum age to volunteer for NTFB Special Events can vary by event, but all Special Event volunteers must be 16 or older. The specific age requirement for each event will be listed in the volunteer recruitment.  

What should I wear to volunteer?
Special Events volunteers are required to wear closed-toe shoes and weather appropriate attire.

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Community Garden

What should I bring with me?
Which gardens benefit from garden volunteers experiences?
Who gets the produce?
What is the minimum age to volunteer?

What should I bring with me?

  • Sunscreen
  • Bug spray
  • Sunglasses
  • Hat/visor
  • Water

Which gardens benefit from garden volunteer experiences?
Garden volunteer experiences are held at gardens providing produce to NTFB Assistance Partners.  Garden locations may vary for each garden volunteer experience.

Who gets the produce?
Select NTFB Partner Agencies receive this produce and provide it to their clients.

What is the minimum age to volunteer?
Children must be at least 10 to volunteer, and all minors should be accompanied by an adult.  There should be at least one adult for every three minors.

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Ready to volunteer?

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North Texas Food Bank 4500 S. Cockrell Hill Road Dallas, TX 75236-2028 214.330.1396 (MAP IT)

The development of this website was generously underwritten by The Hoblitzelle Foundation.

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